Disabled Visitors

Venue Access and facilities.
The show at Alexandra Palace is all on one level (except for lectures and some workshops, please check Workshop Timetable for room location). However, because the Palace is on a hill, there are steps to the entrance. Wheelchair users can use the side entrance through the Loading Bay.

There are several disabled toilets at the venue, and we try to keep aisles as wide as possible.
Please be aware that this is a very busy show and it can get very congested.

Disabled Parking
Due to new regulations imposed by the local council, it is no longer possible for blue badge holders to park at the front of the building. Instead, they are asked to park at the back of the venue, but we will have a small buggy to transport disabled visitors to the entrance. (Please note this vehicle ony takes a few passengers at a time and may mean a short wait. The alternative is a ‘flat’ 8 minute walk to the entrance).

Tickets
Please note that if you are registered disabled you are entitled to a concession price ticket. Carers attending with disabled visitors are entitled to free entry to the Show. To claim your carer ticket please email customerservices@theticketfactory.com with receipt of the ticket you have booked. Please note carers accompanying a VIP ticket holder will be allowed access to the VIP lounge but are not entitled to any additional benefits associated with the VIP package.